11/30/2023 0 Comments Mediamover price![]() ![]() On 9/5 I was told someone would call me that week with an update once someone 'reviews' my expected refund. I have since been told I would be getting a refund of around $400 for my troubles, given that I had to then pay more for the movers I had scheduled (DAYS after the pod was supposed to arrive). I was not given a reason as to why it never showed up. I was then told it wouldn't be delivered for another 3 days (came EOD on that 3rd day might I add, you would think I would at least be first on the delivery schedule, but no). When I reached out to Pods they told me to wait until 9pm, still no one showed up. ![]() I had movers booked for a few days after, the day of the delivery, no one showed up. I booked my pod in July for a delivery date in September. * Give customer service reps the education and support they need to competently provide accurate, consistent information every timeĭo better, PODS do better or do local storage, pickup and delivery-alone. * Provide timely resolution to time-sensitive issues resulting in customer loss of time, use, and dollars. * Meet the material terms of agreements with their out of state move customers (note: in relocation logistics, dates of pick up, delivery, and access are material terms) * Process out of state moving orders in a consistently proper manner * Pick up your container in a timely fashion after you've accessed it from your residence-again, if you are local to the facility where your container is stored. * Deliver your container to you for your access in a timely fashion if you are local to its facility * Store your items in a container you pack and secure During this "familiarization," I pay for both a hotel room where there's at least a bed and an empty apartment while I wait for my belongings to arrive.īased on my experience, here is what seems to be true-PODS can: Further, it's taken at least three different people to communicate just that. Thus far, that response has been without substantive merit of any kind, merely an indication that "the team" is "familiarizing" itself with my account. I reviewed the company on YELP and received a reply from their "reputation" department. It has been over 72 hours since I first submitted my report, I am no closer to resolution than I was the day I learned of the error. Today, I spent another 40 minutes on the phone with PODS to learn the POD has left its origin-six days after I submitted the order, 5 days after the original confirmed indication of when it would leave. ![]() What additional information it could possibly need from me about the error it made that is not reflected in painful detail in the chat and recorded phone call transcripts, I haven't the slightest idea. The customer service representative indicated PODS would reach out to me the next day with resolution and possibly request additional information. I had another chat and phone conversation with PODS reps. Yet, my account reflects access on the 19th-adding to the confusion. This morning, I received another PODS generated message indicating my container would be accessible on the day I originally requested, September 14th. I took me another 30-40 minutes to discover the nature of the "internal error" "someone didn't show up" leading to delayed pick up, "Moving logistics." problems. So, it made the modifications to my order and sent a message indicating I'd asked for them. PODS made an error and could not deliver on the promise it made. Take the heavy lifting off your shoulders and let our load-only moving service make your move easier and more efficient.Here's the problem, I made no request for additional changes. We'll make sure that each item is properly packed and organized to maximize space and minimize the risk of damage during transportation. We bring all the necessary equipment, including dollies, moving pads, and straps, to ensure that your items are loaded safely and securely. The TWO MEN AND A TRUCK® Carry Crew are here to assist you with the loading or unloading of your storage container or rental truck. The weather is always sunny when you use TWO MEN AND A TRUCK® because we complete the job rain, sleet, or snow, and will be there when you need us! Only need the movers? Our friendly and informative moving consultants provide an easy and convenient booking experience to fit your schedule. We are also happy to help with single-item pickups like old mattresses and furniture that we can remove from the home or with curbside pickup. We do everything from construction site and commercial business pickups to home renovation and garage cleanouts. TWO MEN AND A TRUCK® Philadelphia now offers junk removal! The moving company you know and love is now applying excellent customer service and the highest standard of customer satisfaction to junk removal.
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